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Shipping Policy

Flex Heat Transfer Vinyl Ltd will only ship products within Canada, no orders from the U.S. or internationally will be processed.
All orders placed by 2:00pm EST will be processed and shipped out on the same business day. We are open Monday to Friday 9:00am to 5:00pm EST. All orders received outside of these hours will be processed on the next business day.
If coloured Apparel has been added to your order it may delay the shipping by 1 – 2 days.
We ship using Canada Post, Purolator and UPS.

Flat Rate Shipping Policy
The flat rate shipping policy only applies to Heat Transfer Vinyl, Sport and Super Flex. To qualify for the Flat Rate shipping you must purchase the minimum of Heat Transfer Vinyl for the area in which you live.

  • Customers must purchase a minimum of 10 yards of Heat Transfer Vinyl
  • Pattern Prints and Craft Vinyl do not count toward Flat Rate Shipping
  • Accessories will be included in the Flat Rate shipping if order qualifies for Flat Rate Shipping
  • Up to 12 shirts will also be included at no charge for qualifying orders of Vinyl

For Ontario and Quebec customers all shipments will be next day* delivery by our choice of courier. * Shipping to Major shipping zones as determined by our couriers. If you are located in an extended or surcharge area it may delay shipping by 1 – 2 days.
For all other provinces all shipments will be by our choice of courier and will be shipped by Ground or Standard service.

Shipping Rates
Customers will be able to select the courier and type of service when completing their orders online. If ordering multiple items the weight of the qualified flat rate shipping Heat Transfer Vinyl will be deducted from the total order weight.
If you do have a preference on the courier used, please contact us so that we can make the proper arrangements if possible.

Return Policy
Any items to be returned due to manufacturer defect must be returned with an RGA #. Please contact us to discuss.

Additional Information
We are not able to ship to a PO Box with Purolator or UPS. If this method has been selected by our customer a street address will be required or additional shipping charges may be applied.
In the rare occasion where the customer is located in a Surcharge area that has an increase that is deemed to be very expensive we will contact the customer to discuss an extra shipping charge be added to all future orders. This is usually for the very remote areas of Canada.
Shipping times may vary depending on your location.
We reserve the right to ship by our courier of choice if we are paying for the shipping service or the customer is located in an extended or surcharge area.
For large orders please contact us to discuss special shipping options.
Flex Heat Transfer Vinyl Ltd reserves the right to adjust or change the shipping policy.